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Seen & Heard

Our solution to providing appropriate accommodation and support in complex circumstances.

What is Seen & Heard?

Providing more attentive support for vulnerable and complex rough sleepers is often required with round-the-clock supervision and support. We established Seen & Heard with North Northamptonshire Council to deliver just this.

It involves a more tailored support structure and collaboration across multiple agencies including local outreach services, police and neighbourhood officers, social services, local charities and mental health services as well as the local authority housing options team.

What this means for you

Our staff a and fully trained to work with sometimes vulnerable and chaotic residents. All staff also have to complete 7 mandatory safeguarding training programmes.

We provide 24/7 maintenance to fix problems, day or night

We install and monitor CCTV in all common areas

We understand the challenges with shared accommodation and know how to support residents; our property and resident support managers are highly experienced

Property cleaned 3 times a week

Positive outcomes

For our Seen & Heard programme with North Northamptonshire Council, we established an 18-bed home that provides temporary accommodation with the added support of 24 hours staffing and security. We are really pleased that within the first eight weeks, six service users successfully moved into more settled or independent accommodation.

“It was especially welcome that the entire process from go-ahead decision until the first clients were safely accommodated took just over two and a halfweeks. This was critically important, as we needed to get these vulnerable people off the streets and into a warm and safe environment before the really bad weather set in.”

Cllr Andy Mercer, North Northamptonshire Council’s Executive member for Housing and Community.

Some of our partners